Cat won’t use litter box

My solution was to get a different cat.

I see PETKIT still ignores all comments lol. 

My cat eventually used the machine. After trying everything (please refer to my comment above). I put the cat in the same room as the machine and locked her in there with her food and water for a few days. It's not a small room. I think she realised there's nowhere else but the machine to do her business or she'd soil her living quarter. 

For different cats like Niki has, the machine app tells you the weight of the cat that uses it. Perhaps you can tell which cat uses, which doesn't that way?

I bought the PETKIT pura and my 5 cats just won’t use it ..£700 I am devastated please can someone help with advice of what to do ? They always had silica litter not a clumping litter and I think they just don’t like it can I use silica non clumping in the machine ? 

Oh, this was a message from a ~year ago. My one kitty still refuses to use the Petkit, but her sister uses it fine. So, we have to have a regular litter box right next to the Petkit PuraMax. Kind of looking forward to it breaking down so I have an excuse to go buy another brand, that hopefully both cats will use. 

No, no responses from the company. No support. Once my PetKit litter boxes stop working, I'll move to another brand that support their products. I'm done giving Petkit anymore money after receiving zero support for my questions. 

Did anyone ever receive a response from the company? I can’t believe they have this page and don’t respond.  My litter robot broke after a year but my cats used it from day 1.  They refuse to use this new one. :—(

My 12 year old cat refuses to even enter the Pura Max.  I guess it's time to send it back.

I have 4 cats which is why I bought the Petkit.  I think 2 maybe using it.  1 of them pees on it, next to it, on the floor in front of it, on the cupboard next to it. I've put the old litter tray in front of it with the new litter in it and someone is using it! Do I take that one away and hope he uses the new box? It's so frustrating! Help us Petkit, we are all going crazy!!!

Same here. I tried doing that too and removed the litter box option, my cat ended up defacating everywhere else in the house. Her old bed, my plant pot, now the leather sofa. I talked to her every time I find a new pee or poo and showed her the auto clean machine. Nada. 

I posted up here a few days ago to ask for advice and that post is gone. Come on PetKit, it's not a cheap machine, if you can't provide a solution and follow up, then give me my money back. 

We had to put back the old litter box to keep her from going elsewhere and we are intentionally leaving it very dirty with very little litter in it to try and get her to use the PETKIT. She will actually pee and then basically bury it with dried poop, all with the PETKIT sitting right next to it and nice and clean. Now, is Petkit doing anything to even read these posts and provide us any advice, or is this just a place for us to vent and get no help? :( 

Same...my cat is 4 years old. I have tried all the recommended tips—letting the old litter box go uncleaned, putting treats and toys around the new litter box, encouraging activity around the new litter box, etc.