Complete Product Failure (Pura Max) and Horrible Customer Service

Posted 3 months ago by Saul B. Kleinfeld

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Saul B. Kleinfeld

After a year of using the product (warranty expired), there was a severe defect in the product rendering it unusable. I sent a ticket to Petkit and they said the following: 

We apologize to inform you that unfortunately, after thoroughly investigating your raised concern by our technical team, your device was confirmed with a severe oscillation of scale sensors. We wish to replace your device, apologies, however, upon checking your order number, your device is out of the 1-year warranty already. Thus, we cannot offer a replacement of your unit anymore.

Something bigger is going on as well because it is not even turning on anymore. Petkit refuses to do anything about it other than give a 30% discount to by the same crappy product again. 

Anyone else having this issue?

1 Votes



Brenda Childress posted about 1 month ago

I don’t like to hear this.  I can’t even find a place to signup for a warranty.  And also, warranty should be at least 2 years.  All other products have 5 year warranty!   I hope I am not sorry. 

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