All the devices are offline

Posted about 1 month ago by Kevin Benedetti

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Kevin Benedetti

Today from 7 pm Italian time all devices went offline, even if regularly connected to wifi and internet. Server down?

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Mélanie Da Silva posted about 1 month ago

Update from PETKIT support : "I'm happy to inform you that our servers are now back up and running. If your device still shows as offline, please try removing it and then reconnecting it to the app again."


This solution worked for me

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Marina Marqués posted about 1 month ago

Same from Spain

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Kevin Benedetti posted about 1 month ago

Petkit replied privately to my ticket saying that they are having problems with the European servers and are working on it. We just have to wait.

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Mélanie Da Silva posted about 1 month ago

Same here, from France 

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Matthias Meyer posted about 1 month ago

Germany is offline too. The funny part is, my puramax is also integrated in home assistant. There you can see the actual status messages from my puramax, the device must be connected to the cloud services. And yes, a notification would be helpfull.

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Christoph Keller posted about 1 month ago

Oh geez, and I thought my device is dead… a tiny notification from petkit would be nice!

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Tardy Nelly posted about 1 month ago

Same for me, 9 PM France Time 

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Lucy Jacobs posted about 1 month ago

Same for me. I wonder if the server is down. 

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