Today from 7 pm Italian time all devices went offline, even if regularly connected to wifi and internet. Server down?
0 Votes
8 Comments
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M
Mélanie Da Silvaposted
about 1 month ago
Update from PETKIT support : "I'm happy to inform you that our servers are now back up and running. If your device still shows as offline, please try removing it and then reconnecting it to the app again."
This solution worked for me
0 Votes
M
Marina Marquésposted
about 1 month ago
Same from Spain
0 Votes
K
Kevin Benedettiposted
about 1 month ago
Petkit replied privately to my ticket saying that they are having problems with the European servers and are working on it. We just have to wait.
0 Votes
M
Mélanie Da Silvaposted
about 1 month ago
Same here, from France
0 Votes
M
Matthias Meyerposted
about 1 month ago
Germany is offline too. The funny part is, my puramax is also integrated in home assistant. There you can see the actual status messages from my puramax, the device must be connected to the cloud services. And yes, a notification would be helpfull.
1 Votes
C
Christoph Kellerposted
about 1 month ago
Oh geez, and I thought my device is dead… a tiny notification from petkit would be nice!
Today from 7 pm Italian time all devices went offline, even if regularly connected to wifi and internet. Server down?
0 Votes
8 Comments
Mélanie Da Silva posted about 1 month ago
Update from PETKIT support : "I'm happy to inform you that our servers are now back up and running. If your device still shows as offline, please try removing it and then reconnecting it to the app again."
This solution worked for me
0 Votes
Marina Marqués posted about 1 month ago
Same from Spain
0 Votes
Kevin Benedetti posted about 1 month ago
Petkit replied privately to my ticket saying that they are having problems with the European servers and are working on it. We just have to wait.
0 Votes
Mélanie Da Silva posted about 1 month ago
Same here, from France
0 Votes
Matthias Meyer posted about 1 month ago
Germany is offline too. The funny part is, my puramax is also integrated in home assistant. There you can see the actual status messages from my puramax, the device must be connected to the cloud services. And yes, a notification would be helpfull.
1 Votes
Christoph Keller posted about 1 month ago
Oh geez, and I thought my device is dead… a tiny notification from petkit would be nice!
0 Votes
Tardy Nelly posted about 1 month ago
Same for me, 9 PM France Time
0 Votes
Lucy Jacobs posted about 1 month ago
Same for me. I wonder if the server is down.
0 Votes
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