Today from 7 pm Italian time all devices went offline, even if regularly connected to wifi and internet. Server down?
0 Votes
8 Comments
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Mélanie Da Silvaposted
3 months ago
Update from PETKIT support : "I'm happy to inform you that our servers are now back up and running. If your device still shows as offline, please try removing it and then reconnecting it to the app again."
This solution worked for me
0 Votes
M
Marina Marquésposted
3 months ago
Same from Spain
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K
Kevin Benedettiposted
3 months ago
Petkit replied privately to my ticket saying that they are having problems with the European servers and are working on it. We just have to wait.
0 Votes
M
Mélanie Da Silvaposted
3 months ago
Same here, from France
0 Votes
M
Matthias Meyerposted
3 months ago
Germany is offline too. The funny part is, my puramax is also integrated in home assistant. There you can see the actual status messages from my puramax, the device must be connected to the cloud services. And yes, a notification would be helpfull.
1 Votes
C
Christoph Kellerposted
3 months ago
Oh geez, and I thought my device is dead… a tiny notification from petkit would be nice!
Today from 7 pm Italian time all devices went offline, even if regularly connected to wifi and internet. Server down?
0 Votes
8 Comments
Mélanie Da Silva posted 3 months ago
Update from PETKIT support : "I'm happy to inform you that our servers are now back up and running. If your device still shows as offline, please try removing it and then reconnecting it to the app again."
This solution worked for me
0 Votes
Marina Marqués posted 3 months ago
Same from Spain
0 Votes
Kevin Benedetti posted 3 months ago
Petkit replied privately to my ticket saying that they are having problems with the European servers and are working on it. We just have to wait.
0 Votes
Mélanie Da Silva posted 3 months ago
Same here, from France
0 Votes
Matthias Meyer posted 3 months ago
Germany is offline too. The funny part is, my puramax is also integrated in home assistant. There you can see the actual status messages from my puramax, the device must be connected to the cloud services. And yes, a notification would be helpfull.
1 Votes
Christoph Keller posted 3 months ago
Oh geez, and I thought my device is dead… a tiny notification from petkit would be nice!
0 Votes
Tardy Nelly posted 3 months ago
Same for me, 9 PM France Time
0 Votes
Lucy Jacobs posted 3 months ago
Same for me. I wonder if the server is down.
0 Votes
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