Frequently Asked Questions
What is PETKIT Smart Drinking Fountain?
PETKIT Smart Drinking Fountain is a smart water dispenser. It features a triple filtration system that ensures every drop of water your pet drinks is fresh and clean. The warm and silent design allows the pet to drink clean water without being bothered by the noise. The separation of the inner and outer buckets makes cleaning and refilling more convenient. Warm cartridge replacement reminder and water shortage reminder makes the owner worry-free. Powerful anti-dry burn system, no need to worry about damage to the appliance due to water shortage even when out and about. The Smart Mode, with intelligent recognition of day and night conditions, automatically adjusts the water dispensing frequency which ensures that pets have enough water while saving energy and protecting the environment.
Is the Smart Drinking Fountain good for pets?
Pets with shoulder height of 15cm or more can use this device normally. There is no problem with small dogs and cats as they grow up quickly. Pets drinking water with slightly raised head is healthier.
How does the Smart Drinking Fountain know if it's night time or day time?
The PETKIT Smart Drinking Fountain has a light recognition feature. In a scenario where the device is in a room with no light nor any natural light coming from windows or door, the device will assume that it's night time. The Smart Drinking Fountain will then function based on that mode.
The Smart Mode, with intelligent recognition of day and night conditions, automatically adjusts the water dispensing frequency which ensures that pets have enough water while saving energy and protecting the environment.
How to switch from Normal Mode to Smart Mode and vice versa on the Smart Drinking Fountain?
The light on the left indicates the Smart mode and the light on the right indicates Normal mode. You can switch between modes by pressing the on/off button.
Which mode should I use on the Smart Drinking Fountain?
The choice of mode depends on the amount of water your pet consumes. If your pet drinks water frequently, you can use normal mode. Otherwise, you can use smart mode.
What type of water can I put in the Smart Drinking Fountain?
Tap water, pure water, cold boiled water are available . Do not use hot boiling water
Does the Smart Drinking Fountain have water heater?
No, there is no water heater feature on the Smart Drinking Fountain. It only circulates and filter the water. Please use the special thermostatic component of the water dispenser to heat the water.
What does the Thermostatic component do?
The thermostatic component allows you to heat the water in the Smart Drinking Fountain. You will need to insert the component in the upper/lower tray of EVERSWEET 2. This component cannot be used on EVERSWEET 1 as there is no slot for the heater. If you need this feature, we highly recommend EVERSWEET 2 Four Seasons.
What water do I put in the Smart Drinking Fountain?
Tap water, pure water, and cold water can be used and can be given to your pet. Do not put boiling water into the water dispenser.
What happens if my pet bites the wire of the device?
PETKIT Smart Drinking Fountain is an intelligent water dispenser and is designed with water and electrical wire separation. Once the dispenser is in place, all you need to do is remove the inner bucket for refilling and cleaning. If your pet has a biting/chewing habit, you can use a wire protector or tape to prevent your pet from biting/chewing on it. The water pump is designed to prevent dry burning. When the water level in the dispenser is too low, the pump will automatically stop working to prevent dry burning. The power adapter is DC 12V with low voltage output, so it's not life-threatening if your dog bites it!
How long does the water in the Smart Drinking Fountain lasts?
Each pet's daily water intake is different, so the water refilling frequency will also be different. When the water is running low in the dispenser, the refill light will turn on so you'll know when to refill it.
What does it mean when the Blue light on the Smart Drinking Fountain is lit?
If the body of the water dispenser is blue, it means that the water dispenser is short of water. It's a reminder to add water in the dispenser. At the same time, the water pump will automatically stop working in case of water running low in the dispenser. So remember to refill the dispenser with water if you see Smart Drinking Fountain in blue color.
How frequent should I change the water in the Smart Drinking Fountain?
It is generally recommended to change the water once every 3-4 days. At the same time, clean the inner tube, filter sponge and tray when changing the water.
What should I expect when I first use a filter on the Smart Drinking Fountain?
When using the filter for the first time, there will be some raw material residue on the packaging. So you need to soak the filter in water for ten minutes before putting it into the water dispenser to use! It's normal to see small amount of black powder in the water due to the activated carbon residue. It's normal and you shouldn't worry about that!
What is the difference between the old version and the new version filter?
The new version of filter replaces the previous pp cotton with nylon mesh for enhanced and upgraded filtration.
What does it mean when the orange light on my Smart Drinking Fountain is lit?
The Orange light is what we call the Filter light. If the Filter light is on, it means it's time to replace the filter. To turn off the orange light, long press the black reset button at the bottom of the water dispenser until the light goes out.
How do I change the filter on my Smart Drinking Fountain?
Turn off the power, remove the water storage tray and the old filter, soak the new filter for 2 minutes, place it on the tray and put it back in the water storage tray, plug in the power and press and hold the black reset button at the bottom for 5 seconds to use it normally
Filter Functions & Distinction
Filter: the disc shaped component is used to filter the water
Filter sponge: the small U-shaped sponge next to the motor is used to filter the impurities in the water (such as food residues, etc.)
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