Mate Not Found

Modified on Thu, 05 May 2022 at 03:20 PM

Why can't I see Mate in the app?

Follow the steps below to try: 
1. Make sure your phone's Bluetooth permission is enabled.
2. Check if the indicator light of your PETKIT MATE is on, restart the device and search for binding again 3. Uninstall the APP and reinstall it, restart the phone and device then bind again 
4. IOS mobile phone can download lightblue to see if there is a bluetooth device named petmate


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