Please confirm that the current firmware and sppversion of the device is the latest version.
Check whether the garbage bag is not pressed tightly by the press ring, the recognition error is caused by the lifting, please use the press ring to press the garbage bag tightly, and the position of the rubbish bag shall not exceed the highest point of the press ring. Wipe the infrared sensor in the bottom, the small red arrow, one on the left and one on the left.
picture of infrared sensor is in attachment
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