Why does PURA X show that the cat inside but actually not?

Modified on Mon, 19 Sep 2022 at 04:38 PM

We suggest that:

1. Confirm that the current firmware version of the device is the latest version.

2. Pull out the waste box to confirm whether the equipment works properly.

Yes: Check the waste box to confirm whether there is accumulation, and make sure the trash bag is flat and don't tilt up.

No: Wipe the two sets of infrared beams at the bottom of the device.

3. Restart the device by powering off or double-click the OK button to reset.

4. If it still doesn't work, press "Clean up" on the display, provide us a complete video and SN code.SN code is in the attachment.


Attachments (1)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article