Why does PURA X show that the cat inside but actually not?

Modified on Mon, 19 Sep 2022 at 04:38 PM

We suggest that:

1. Confirm that the current firmware version of the device is the latest version.

2. Pull out the waste box to confirm whether the equipment works properly.

Yes: Check the waste box to confirm whether there is accumulation, and make sure the trash bag is flat and don't tilt up.

No: Wipe the two sets of infrared beams at the bottom of the device.

3. Restart the device by powering off or double-click the OK button to reset.

4. If it still doesn't work, press "Clean up" on the display, provide us a complete video and SN code.SN code is in the attachment.

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