Water Pump Not Working

Modified on Wed, 25 May 2022 at 12:39 AM

What should I do if the Smart Drinking Fountain's water pump is not working?


Please take apart the water pump and clean out the debris inside.  

Wipe it with a paper towel and reassembled the parts again. 

Once the impeller is clean without any stuck debris, the pump will start working normally. 

Please turn the impeller and ensure it is also clean.

If that does not help, please check whether the connecting prongs of pump has broken from corrosion.

If all else fails, please reach out to PETKIT Help Center and provide the product Serial Number, where you purchased it from and your order number so we can investigate further.

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