PURA X constant warning of "Cleaning paused due to pet approaching"

Modified on Tue, 25 Oct 2022 at 02:05 PM

If your PETKIT Pura X gives you a constant warning of "Clearning Paused due to pet approaching the door, we will have to force update the firmware of the device to fix the issue.

1. Please contact PETKIT Help Center at Support@PETKIT.com and provide the Serial Number, invoice number and store where you bought it from, including the details of the issue. Please also provide a video clip of the device when the issue is happening

2. We will push the firmware update remotely via the app

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