Pura Max:Why does PURA X show that the cat inside but actually not？

When your Purax Max keeps saying there is a cat inside when clearly there is not, kindly follow the steps below to resolve this issue.

1. long hold the ok button to reset the device

2.if still no help, please offer us SN code or username of app. Send all the information to PETKIT Help Center at Support@PETKIT.com and we will investigate and resolve the issue immediately