Pura Max (T4) keeps saying there is a cat inside when clearly there is not

Modified on Thu, 07 Jul 2022 at 10:57 PM

Pura Max keeps saying there is a cat inside when clearly there is not, why is that?


Please follow the steps below to resolve this issue:
1. Please make sure you have updated the App to the latest version.
2. Pull out the waste bin and check if there is still error. 
3. If the error is not gone, please check the waste bin and make sure the waste bag is lower than the orange rubber
4. if problem persists, please unplug the power adapter from the device for 15 seconds, and plug in again, then double click the OK button
5. If there is still error on the App, please control the APP to CLEAN automatically once and record a video, which MUST include how / where you've setup the Pura Max) Send the video to support@petkit.com and provide all troubleshooting steps you've done.

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