Why am I getting stuck with the live streaming loading?

Modified on Wed, 27 Sep 2023 at 03:59 PM

1. Do not use VPN. It is also recommended that users try switching between wifi and 4g networks.

2. Users need to be reminded that the video upload success rate is also closely related to the upstream bandwidth of the user's home network. Let the user test whether the upstream bandwidth at home (note that it is the upstream bandwidth) is normal and stable (at least greater than 2Mb/s). After setting the mobile wifi network to the same router as the device, you can try to visit a third-party website to test the actual speed of the local network, such as https://www.speedtest.net/. Users are required to feedback screenshots of the test results to us.

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