Infinity feeder bowl is not Installed.

Please try to calibrate D3 feeder. Here is the link of video.

https://www.bilibili.com/video/BV1YK4y1T787

You can calibrate the bowl as follow.

1.empty the bowl.

2.take off the white tray under the bowl.

3.Clean up food residues in crevices.

4.Put the bowl and tray back .

5.Click the calibration button and hear the voice "calibrating", "calibration successful"
If still no help, contact us and offer SN code of device or username of account.