1. Confirm that the current firmware version of the device is the latest version
2. Confirm whether the device is placed on a hard ground. Nothing should be placed 5cm next to it.
3. restart the device by cutting off the power or double-clicking the OK button to restore it
4. If it still doesn’t work, clean the cat litter once, provide a complete video recording (and the specific time of recording the video), and give feedback to the us.
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