Currently, it is not possible to be signed in to the Petkit app on multiple devices. This is a huge inconvenience for families using Petkit products as it means that only one person can be logged in and receive notifications for issues with any devices they own.
In our case, we own two Pura Max litter boxes and responsibility for maintaining these is shared amongst myself, my wife, and my daughter. Unfortunately only one of us is able to be logged in and receive notifications. And if one of us logs in to clear an issue or perform a manual cleaning the other person is logged out.
Ultimately this limitation is just ridiculous. A smart device app that is limited to a single login. Just terrible.
Request is that the app/authentication be fixed so that you can be logged into the Petkit app on multiple devices and that all signed in devices receive alerts/notifications which are configured.
15 Votes
12 Comments
Sorted by
triskposted
about 1 year ago
Does she already have an account? The invite shows up in the app iirc
0 Votes
V
Valerie Jonesposted
about 1 year ago
I did all the add family invite but she’s not getting an email. How to troubleshoot?
0 Votes
triskposted
over 1 year ago
As an update for everyone, notifications seem to work for other users now as long as you add them to your family.
1 Votes
triskposted
over 1 year ago
Cindy just have your pet sitter sign up for an account, and then in your profile, go to the sharing options and add her account to your family.
0 Votes
C
Cindy dimmickposted
over 1 year ago
Im lost how to add my pet sitter ...cant find info on how to do it....PLEASE help!!!
1 Votes
I
Igor Santosposted
over 2 years ago
From a developer point of view (not a PetKit employee here!!), this request is plainly _wrong_, while the issue is 100% valid. The correct request here is to be able to share devices and pets with other family members, so everyone in the household has their own account, and can access the same devices from their own phones.
I should add that not all devices are shareable - PetKit Fit 3, for instance, doesn't have that "device sharing" option, so it's even worse in my case.
1 Votes
A
Alexey Golovinposted
over 2 years ago
I totally agree. Fix it!!!
3 Votes
A
Alexey Golovinposted
over 2 years ago
I totally agree. Fix it!!!
2 Votes
D
Dan Algarinposted
over 2 years ago
Please note that the lack of notifications for a shared device eliminates an important function of the Petkit devices. Being made aware of a full waste bin or other malfunction is critical functionality. A self-cleaning litterbox that is no longer cleaning itself, for whatever the reason, has lost its primary function.
3 Votes
A
Al Whiteposted
over 2 years ago
Absolutely... just so my wife can use the facility too
3 Votes
B
Beateposted
over 2 years ago
I totally agree!
4 Votes
triskposted
over 2 years ago
You can share access to a device with another account by going into the settings for the device and selecting "Device sharing". Notifications don't seem to work for other users, though.
Currently, it is not possible to be signed in to the Petkit app on multiple devices. This is a huge inconvenience for families using Petkit products as it means that only one person can be logged in and receive notifications for issues with any devices they own.
In our case, we own two Pura Max litter boxes and responsibility for maintaining these is shared amongst myself, my wife, and my daughter. Unfortunately only one of us is able to be logged in and receive notifications. And if one of us logs in to clear an issue or perform a manual cleaning the other person is logged out.
Ultimately this limitation is just ridiculous. A smart device app that is limited to a single login. Just terrible.
Request is that the app/authentication be fixed so that you can be logged into the Petkit app on multiple devices and that all signed in devices receive alerts/notifications which are configured.
15 Votes
12 Comments
trisk posted about 1 year ago
Does she already have an account? The invite shows up in the app iirc
0 Votes
Valerie Jones posted about 1 year ago
I did all the add family invite but she’s not getting an email. How to troubleshoot?
0 Votes
trisk posted over 1 year ago
As an update for everyone, notifications seem to work for other users now as long as you add them to your family.
1 Votes
trisk posted over 1 year ago
Cindy just have your pet sitter sign up for an account, and then in your profile, go to the sharing options and add her account to your family.
0 Votes
Cindy dimmick posted over 1 year ago
Im lost how to add my pet sitter ...cant find info on how to do it....PLEASE help!!!
1 Votes
Igor Santos posted over 2 years ago
From a developer point of view (not a PetKit employee here!!), this request is plainly _wrong_, while the issue is 100% valid. The correct request here is to be able to share devices and pets with other family members, so everyone in the household has their own account, and can access the same devices from their own phones.
I should add that not all devices are shareable - PetKit Fit 3, for instance, doesn't have that "device sharing" option, so it's even worse in my case.
1 Votes
Alexey Golovin posted over 2 years ago
I totally agree. Fix it!!!
3 Votes
Alexey Golovin posted over 2 years ago
I totally agree. Fix it!!!
2 Votes
Dan Algarin posted over 2 years ago
Please note that the lack of notifications for a shared device eliminates an important function of the Petkit devices. Being made aware of a full waste bin or other malfunction is critical functionality. A self-cleaning litterbox that is no longer cleaning itself, for whatever the reason, has lost its primary function.
3 Votes
Al White posted over 2 years ago
Absolutely... just so my wife can use the facility too
3 Votes
Beate posted over 2 years ago
I totally agree!
4 Votes
trisk posted over 2 years ago
You can share access to a device with another account by going into the settings for the device and selecting "Device sharing". Notifications don't seem to work for other users, though.
2 Votes
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