I have Fresh Element 3 for my cats at home. When the feeding starts, my cats go to the device and start eating. Normally the device has to feed 50 grams, but when my cat touches the bowl, the feeding stops and acts as if it has given 50 grams but does not. We tried every way to fix it but nothing worked. I sent an e-mail to Petkit Support for this problem and they replied, "Feed manually until the problem is solved." :) I use many products of the Petkit brand and I am very satisfied, but I am not at all satisfied with the Fresh Elements 3 device. Because my cats couldn't eat enough for days because of this problem. I need urgent help for this problem. I request software or hardware support.
3 Votes
2 Comments
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Raye Kayposted
9 days ago
THIS IS A HUGE ISSUE. My cat gets less than 10g per feed instead of the 20-30g per feed and LOST THREE POUNDS before I saw this was the reason. SHE WAS STARVING BECAUSE OF THIS DESIGN MISTAKE.
3 Votes
2 Comments
Raye Kay posted 9 days ago
THIS IS A HUGE ISSUE. My cat gets less than 10g per feed instead of the 20-30g per feed and LOST THREE POUNDS before I saw this was the reason. SHE WAS STARVING BECAUSE OF THIS DESIGN MISTAKE.
0 Votes
Shiao-Yu Li posted over 1 year ago
+1
0 Votes
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