Just installed my Petkit Pura Max Litterbox and its working great and our cats used it often. Now i wanted to install the Petkit Pura Air Smart Spray but i get always an error (get k3Sn from server null) when i try to connect. How can i solve the Problem?
0 Votes
13 Comments
Sorted by
M
Mattiaposted
over 2 years ago
I too cannot connect the Pura Air Smart to the smartphone/app.
The error message is that the serial number does not exist.
I am waiting for feedback from the support team
2 Votes
k
kim Cousinsposted
about 2 years ago
Hi I also am trying to bind and it won't. Has anyone had any luck yet with customer service?
0 Votes
S
Stefan Dahlströmposted
about 2 years ago
The same problem ”The error message is that the serial number does not exist.”
I contactet the Support and they send me a replacement Spray real fast.
0 Votes
E
Emma Burnettposted
about 2 years ago
Has anyone solved this yet? I’m having the same issue - it shows on my device list but when try to bind, it shows serial number doesn’t exist.
0 Votes
k
koka amlaposted
about 2 years ago
I just received my Pura Max few days back and I’m having the same issue I contacted the support team and no respond since the 27th January every time I check for update the status shows ticket closed without any resolution anyone can help me or guide me what to do next ?
Many thanks
0 Votes
S
Stefan Dahlströmposted
about 2 years ago
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now it took litle more than a week and two mils
1 Votes
D
Davide Camisassiposted
about 2 years ago
Some problem. Serial number not existing. Any news?
0 Votes
R
Rosina Suposted
about 2 years ago
I have the same issue. It's sad that I just got the machine today
0 Votes
E
Emma Burnettposted
about 2 years ago
You have to contact them and they activate the device once you confirm the serial number.
0 Votes
D
Davide Camisassiposted
about 2 years ago
The same for me :
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
D
Davide Camisassiposted
about 2 years ago
Problem fixed for me:
They send a request for the serial number and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
Hi there.
Just installed my Petkit Pura Max Litterbox and its working great and our cats used it often. Now i wanted to install the Petkit Pura Air Smart Spray but i get always an error (get k3Sn from server null) when i try to connect. How can i solve the Problem?
0 Votes
13 Comments
Mattia posted over 2 years ago
I too cannot connect the Pura Air Smart to the smartphone/app.
The error message is that the serial number does not exist.
I am waiting for feedback from the support team
2 Votes
kim Cousins posted about 2 years ago
Hi I also am trying to bind and it won't. Has anyone had any luck yet with customer service?
0 Votes
Stefan Dahlström posted about 2 years ago
The same problem ”The error message is that the serial number does not exist.”
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2 Votes
Cryo Play posted about 2 years ago
I contactet the Support and they send me a replacement Spray real fast.
0 Votes
Emma Burnett posted about 2 years ago
Has anyone solved this yet? I’m having the same issue - it shows on my device list but when try to bind, it shows serial number doesn’t exist.
0 Votes
koka amla posted about 2 years ago
I just received my Pura Max few days back and I’m having the same issue I contacted the support team and no respond since the 27th January every time I check for update the status shows ticket closed without any resolution anyone can help me or guide me what to do next ?
Many thanks
0 Votes
Stefan Dahlström posted about 2 years ago
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now it took litle more than a week and two mils
1 Votes
Davide Camisassi posted about 2 years ago
Some problem. Serial number not existing. Any news?
0 Votes
Rosina Su posted about 2 years ago
I have the same issue. It's sad that I just got the machine today
0 Votes
Emma Burnett posted about 2 years ago
You have to contact them and they activate the device once you confirm the serial number.
0 Votes
Davide Camisassi posted about 2 years ago
The same for me :
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
Davide Camisassi posted about 2 years ago
Problem fixed for me:
They send a request for the serial number and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
Jamal Alkahlout posted 10 months ago
I have same problem. How to solve it?
0 Votes
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