Just installed my Petkit Pura Max Litterbox and its working great and our cats used it often. Now i wanted to install the Petkit Pura Air Smart Spray but i get always an error (get k3Sn from server null) when i try to connect. How can i solve the Problem?
0 Votes
12 Comments
Sorted by
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Davide Camisassiposted
about 1 year ago
Problem fixed for me:
They send a request for the serial number and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
D
Davide Camisassiposted
about 1 year ago
The same for me :
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
E
Emma Burnettposted
about 1 year ago
You have to contact them and they activate the device once you confirm the serial number.
0 Votes
R
Rosina Suposted
about 1 year ago
I have the same issue. It's sad that I just got the machine today
0 Votes
D
Davide Camisassiposted
about 1 year ago
Some problem. Serial number not existing. Any news?
0 Votes
S
Stefan Dahlströmposted
about 1 year ago
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now it took litle more than a week and two mils
1 Votes
k
koka amlaposted
about 1 year ago
I just received my Pura Max few days back and I’m having the same issue I contacted the support team and no respond since the 27th January every time I check for update the status shows ticket closed without any resolution anyone can help me or guide me what to do next ?
Many thanks
0 Votes
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Emma Burnettposted
about 1 year ago
Has anyone solved this yet? I’m having the same issue - it shows on my device list but when try to bind, it shows serial number doesn’t exist.
0 Votes
C
Cryo Playposted
about 1 year ago
I contactet the Support and they send me a replacement Spray real fast.
0 Votes
S
Stefan Dahlströmposted
over 1 year ago
The same problem ”The error message is that the serial number does not exist.”
Hi there.
Just installed my Petkit Pura Max Litterbox and its working great and our cats used it often. Now i wanted to install the Petkit Pura Air Smart Spray but i get always an error (get k3Sn from server null) when i try to connect. How can i solve the Problem?
0 Votes
12 Comments
Davide Camisassi posted about 1 year ago
Problem fixed for me:
They send a request for the serial number and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
Davide Camisassi posted about 1 year ago
The same for me :
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now
0 Votes
Emma Burnett posted about 1 year ago
You have to contact them and they activate the device once you confirm the serial number.
0 Votes
Rosina Su posted about 1 year ago
I have the same issue. It's sad that I just got the machine today
0 Votes
Davide Camisassi posted about 1 year ago
Some problem. Serial number not existing. Any news?
0 Votes
Stefan Dahlström posted about 1 year ago
They send a request for the serialnumber and a couple days later it starts working. It feels like a batch that they forgot to put in the system therefore they doesnt work! My spray works now it took litle more than a week and two mils
1 Votes
koka amla posted about 1 year ago
I just received my Pura Max few days back and I’m having the same issue I contacted the support team and no respond since the 27th January every time I check for update the status shows ticket closed without any resolution anyone can help me or guide me what to do next ?
Many thanks
0 Votes
Emma Burnett posted about 1 year ago
Has anyone solved this yet? I’m having the same issue - it shows on my device list but when try to bind, it shows serial number doesn’t exist.
0 Votes
Cryo Play posted about 1 year ago
I contactet the Support and they send me a replacement Spray real fast.
0 Votes
Stefan Dahlström posted over 1 year ago
The same problem ”The error message is that the serial number does not exist.”
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2 Votes
kim Cousins posted over 1 year ago
Hi I also am trying to bind and it won't. Has anyone had any luck yet with customer service?
0 Votes
Mattia posted over 1 year ago
I too cannot connect the Pura Air Smart to the smartphone/app.
The error message is that the serial number does not exist.
I am waiting for feedback from the support team
2 Votes
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