Allow multiple users for single home

Posted about 2 years ago by [email protected]

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[email protected]

Allow multiple accounts to join the same home or allow the single account to share access with another account.

When I am logged in and someone else logs into the same account, I am automatically signed out. This is inconvenient. We both want access at the same time.

20 Votes

11 Comments

Paolo Cardosi posted 10 days ago

Spero vivamente che i sofferisti implementino la condivisione tra più utenti per lo stesso monitoraggio di ciascun dispositivo

0 Votes

Mandie Cuevas posted 2 months ago

I am a new user, I am trying to share management with my husband. I keep getting an error saying "user can not be found" i have tried to add him in using his email address but keep getting the same message. Everything has shared turned on. What am I missing?

3 Votes

Meg posted 5 months ago

Meanwhile you can share the whole home/family

1 Votes

David Bach posted 8 months ago

For fountain under settings, there is not device sharing

1 Votes

ciprianmp posted over 1 year ago

I could only share 2 of my 4 devices (litter and feeder), so my wife cannot see the water fountain or the Smart spray, nor is she able to manage them or get notifications about water running out. Also, as the main account owner, my pet cannot be shared with my wife, nor the food I set for my cat, so my wife had to configure her own cat in her account (she put a slightly different weight for him and no the food she couldn't find). So now her pet is different than mine and starving (joke). You really need to fix the sharing stuff PETKIT, make it so everything out of the main account shows identically on the shared account, I mean litterally every single info and function!

6 Votes

trisk posted almost 2 years ago

Joe, are you clicking on the gear at the top corner? That should open the main settings menu. When I scroll down to General settings it is directly below the Litter type option for me.

0 Votes

Dominik posted almost 2 years ago

I’d like to add as well that sharing the device is useless without push notifications.

Especially the message „waste container is full“ is crucial for everyone to get.

4 Votes

Joe Howell posted almost 2 years ago

I just got a device from them today and I am not able to share the device. When clicking on the gear icon, there is no choice for device sharing. I am on an android phone.

3 Votes

[email protected] posted about 2 years ago

That said, important follow up feature request:

Allow multiple users to receive notifications : PETKIT

8 Votes

[email protected] posted about 2 years ago

Hi, thanks. Yes I saw this feature. I'll try to use it.

I discovered that the other user will not be able to receive notifications from the device however. I hope it will be fixed in the recent update.

This is addendum is probably really important otherwise the shared users have no idea. The notifications are extremely helpful.

4 Votes

trisk posted about 2 years ago

You can share access to a device with another user. Select the device in the app and click the gear icon top right to access the settings menu, then select "Device sharing" and enter the username.

I discovered that the other user will not be able to receive notifications from the device however. I hope it will be fixed in the recent update.

3 Votes