Won't power on

Posted over 2 years ago by Zefeng Shen

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Zefeng Shen

Pura Max won't turn on anymore. I checked power outlet and replugged the power cable but it is still not working.

9 Votes

6 Comments

Amy Thompson posted 8 months ago

Mine was still under warranty, so they sent me a base replacement. It has a year warranty.

0 Votes

Francois REMAEL posted 8 months ago

Same issue for me, has anyone found a solution ? Petkit did answer to you or not ?

0 Votes

Amy Thompson posted 8 months ago

Mine, too. I thought there was a short in the power cord so I got a replacement. Still won't turn on.

2 Votes

Socaltester915 posted 8 months ago

I had the same issue last night, but after being turned off for 20 hours I plugged it back in and it operates again. The only remaining issue is the LED display remains blank regardless of the settings available in the app.

1 Votes

firman h firdaus posted 11 months ago

My PuraMax has just done the same too. Screen display indicator off and whole system not working. Really upset!

3 Votes

Marissa Holmes posted about 1 year ago

Mine has just done the same. Only had it about seven months. Tried multiple power outlets and nothing. Extremely frustrating for the cost.

4 Votes