Same thing for me. I have electrical experience so tried a few things: The power brick was supplying the correct 12 volts all the way up to the main circuit board behind the display screen - I checked this up unplugging the power cable from the circuit board and confirmed 12V on the cable. As soon as the cable is plugged back into the circuit board the voltage drops to 0V. So there is a problem when an electrical load is applied. This could be 3 things:
1. Faulty Power Brick. I tried a spare 12V power brick i have and still the same problem, so it is not that (for me at least).
2. Faulty circuit board.
3. The motor is trying to turn but is stuck. Unlikely as I can't hear any strain on the motor or feel any warmth in the power brick which could happen when under stress.
My guess is '2' - faulty circuit board. This 'no power' issue appears quite common so I guess there is a general design flaw in the circuit board that causes it to fail quickly. There's not much an end user can do here as I doubt Petkit would send a replacement circuit board.
0 Votes
m
martina contieroposted
7 months ago
News?
0 Votes
H
Hecsusposted
8 months ago
Same problem
0 Votes
S
Sarah Strong Wilsonposted
10 months ago
I just unboxed and set mine up... it won't power on & I've tried 4 different outlets...
Any advice?
0 Votes
C
Cuong Phanposted
11 months ago
The same issue, have you guys any idea to resolve this problem ?
0 Votes
Y
Yo Mommaposted
over 1 year ago
Figure out the problem? Mine quut worki g as well, i even replaced plug and still nothing...
My Pura X no longer lights up, even though I plugged it in to another outlet
Attachments (1)
885992076842....mp4
1000 KB
3 Votes
6 Comments
Ian Dunn posted 5 months ago
Same thing for me. I have electrical experience so tried a few things: The power brick was supplying the correct 12 volts all the way up to the main circuit board behind the display screen - I checked this up unplugging the power cable from the circuit board and confirmed 12V on the cable. As soon as the cable is plugged back into the circuit board the voltage drops to 0V. So there is a problem when an electrical load is applied. This could be 3 things:
1. Faulty Power Brick. I tried a spare 12V power brick i have and still the same problem, so it is not that (for me at least).
2. Faulty circuit board.
3. The motor is trying to turn but is stuck. Unlikely as I can't hear any strain on the motor or feel any warmth in the power brick which could happen when under stress.
My guess is '2' - faulty circuit board. This 'no power' issue appears quite common so I guess there is a general design flaw in the circuit board that causes it to fail quickly. There's not much an end user can do here as I doubt Petkit would send a replacement circuit board.
0 Votes
martina contiero posted 7 months ago
News?
0 Votes
Hecsus posted 8 months ago
Same problem
0 Votes
Sarah Strong Wilson posted 10 months ago
I just unboxed and set mine up... it won't power on & I've tried 4 different outlets...
Any advice?
0 Votes
Cuong Phan posted 11 months ago
The same issue, have you guys any idea to resolve this problem ?
0 Votes
Yo Momma posted over 1 year ago
Figure out the problem? Mine quut worki g as well, i even replaced plug and still nothing...
0 Votes
Login or Sign up to post a comment