Pura X no power

I tried to contact support numerous times & each time they would take a day or so to open a ticket, then close the ticket before I was able to respond to the very long set of questions they wanted about the product. After over a year, I finally just considered the entire company to be a shame & purchased from another company. I would *NEVER* recommend or consider purchasing anything from these folks again. $500 for a giant piece of trash for the landfill. 

will not turn on, I have used several power plugs with no improvement. Thinking of returning it. Since I can't get it working 

Same thing for me. I have electrical experience so tried a few things: The power brick was supplying the correct 12 volts all the way up to the main circuit board behind the display screen - I checked this up unplugging the power cable from the circuit board and confirmed 12V on the cable. As soon as the cable is plugged back into the circuit board the voltage drops to 0V. So there is a problem when an electrical load is applied. This could be 3 things:

1. Faulty Power Brick. I tried a spare 12V power brick i have and still the same problem, so it is not that (for me at least).

2. Faulty circuit board.

3. The motor is trying to turn but is stuck. Unlikely as I can't hear any strain on the motor or feel any warmth in the power brick which could happen when under stress.  

My guess is '2' - faulty circuit board. This 'no power' issue appears quite common so I guess there is a general design flaw in the circuit board that causes it to fail quickly. There's not much an end user can do here as I doubt Petkit would send a replacement circuit board.

News?

Same problem

I just unboxed and set mine up... it won't power on & I've tried 4 different outlets...

Any advice? 

The same issue, have you guys any idea to resolve this problem ?

Figure out the problem? Mine quut worki g as well, i even replaced plug and still nothing...