I tried to contact support numerous times & each time they would take a day or so to open a ticket, then close the ticket before I was able to respond to the very long set of questions they wanted about the product. After over a year, I finally just considered the entire company to be a shame & purchased from another company. I would *NEVER* recommend or consider purchasing anything from these folks again. $500 for a giant piece of trash for the landfill.
0 Votes
W
Wanda Manieposted
6 months ago
will not turn on, I have used several power plugs with no improvement. Thinking of returning it. Since I can't get it working
0 Votes
I
Ian Dunnposted
12 months ago
Same thing for me. I have electrical experience so tried a few things: The power brick was supplying the correct 12 volts all the way up to the main circuit board behind the display screen - I checked this up unplugging the power cable from the circuit board and confirmed 12V on the cable. As soon as the cable is plugged back into the circuit board the voltage drops to 0V. So there is a problem when an electrical load is applied. This could be 3 things:
1. Faulty Power Brick. I tried a spare 12V power brick i have and still the same problem, so it is not that (for me at least).
2. Faulty circuit board.
3. The motor is trying to turn but is stuck. Unlikely as I can't hear any strain on the motor or feel any warmth in the power brick which could happen when under stress.
My guess is '2' - faulty circuit board. This 'no power' issue appears quite common so I guess there is a general design flaw in the circuit board that causes it to fail quickly. There's not much an end user can do here as I doubt Petkit would send a replacement circuit board.
0 Votes
m
martina contieroposted
about 1 year ago
News?
0 Votes
H
Hecsusposted
about 1 year ago
Same problem
0 Votes
S
Sarah Strong Wilsonposted
over 1 year ago
I just unboxed and set mine up... it won't power on & I've tried 4 different outlets...
Any advice?
0 Votes
C
Cuong Phanposted
over 1 year ago
The same issue, have you guys any idea to resolve this problem ?
0 Votes
Y
Yo Mommaposted
about 2 years ago
Figure out the problem? Mine quut worki g as well, i even replaced plug and still nothing...
My Pura X no longer lights up, even though I plugged it in to another outlet
Attachments (1)
885992076842....mp4
1000 KB
3 Votes
8 Comments
Sarah Strong Wilson posted 6 months ago
I tried to contact support numerous times & each time they would take a day or so to open a ticket, then close the ticket before I was able to respond to the very long set of questions they wanted about the product. After over a year, I finally just considered the entire company to be a shame & purchased from another company. I would *NEVER* recommend or consider purchasing anything from these folks again. $500 for a giant piece of trash for the landfill.
0 Votes
Wanda Manie posted 6 months ago
will not turn on, I have used several power plugs with no improvement. Thinking of returning it. Since I can't get it working
0 Votes
Ian Dunn posted 12 months ago
Same thing for me. I have electrical experience so tried a few things: The power brick was supplying the correct 12 volts all the way up to the main circuit board behind the display screen - I checked this up unplugging the power cable from the circuit board and confirmed 12V on the cable. As soon as the cable is plugged back into the circuit board the voltage drops to 0V. So there is a problem when an electrical load is applied. This could be 3 things:
1. Faulty Power Brick. I tried a spare 12V power brick i have and still the same problem, so it is not that (for me at least).
2. Faulty circuit board.
3. The motor is trying to turn but is stuck. Unlikely as I can't hear any strain on the motor or feel any warmth in the power brick which could happen when under stress.
My guess is '2' - faulty circuit board. This 'no power' issue appears quite common so I guess there is a general design flaw in the circuit board that causes it to fail quickly. There's not much an end user can do here as I doubt Petkit would send a replacement circuit board.
0 Votes
martina contiero posted about 1 year ago
News?
0 Votes
Hecsus posted about 1 year ago
Same problem
0 Votes
Sarah Strong Wilson posted over 1 year ago
I just unboxed and set mine up... it won't power on & I've tried 4 different outlets...
Any advice?
0 Votes
Cuong Phan posted over 1 year ago
The same issue, have you guys any idea to resolve this problem ?
0 Votes
Yo Momma posted about 2 years ago
Figure out the problem? Mine quut worki g as well, i even replaced plug and still nothing...
0 Votes
Login or Sign up to post a comment