My Eversweet water fountain has stopped working after just over a month.The blue light started to flash for insufficient water but the water levels are fine. Tried trouble shooting (very limited solutions) and a full clean and filter replacement but still the same issue. I’ve tried to find help via other online forums but can’t find anything for this specific model/issue - only different faults or models.
Has anyone had the same/similar issues?
I haven’t had any other issues until now but on Wednesday I received the below message via Amazon since I purchased that way. Just as the period for returns closed…
Message from seller PETKIT-UK:
Hello,
Good day. Thanks for your purchase of PETKIT automatic cat water fountain. Here is Marie from PETKIT. We sincerely hope that your lovely pet would like to drink water from our water fountain.
Would you mind to tell us if the water fountain you received works properly? Please notice that PETKT water fountain works only with 5V power plug. If the fountain lights up, but doesn't pump water, please check if you use 5V power plug.
By the way, please do not forget to replace the filter regularly. There is two working mode: normal mode and smart mode. For normal mode, please replace the filter every 30 days; for smart mode, please replace the filter every 60 days. Don't worry, the filter light will turn on to remind you to replace the filter. and pleaes DO NOT forget to reset the device by pressing the reset button on the device, after you replace the filter. Otherwise, the pump will not work.
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B
Brit Haysposted
2 months ago
Had this same issue - this worked for me: Blinking blue light, saying my unit lacked water when it was full and working 2 mins ago. I did the reboot, new filters, reset the internet, new socket (nothing). What worked for me was pulling out the pump popping off the plastic cover over the wheel and pulling out the little white fan. I just pulled it out with my fingers (it’s a magnetized hold) to find a gross buildup of mold. I clean this thing weekly and didn’t realize that part came off. Once it was cleaned it went back to working.
I decide I'm just goin to buy something else when I can. They have a manual posted on here but it's not in English n ive done everything but buy a replacement part. I just dont feel it's worth it when so many people have had issues n there's no one to talk to or get help from. It just ends up being a waste of money.
0 Votes
W
Wai Ching Siuposted
2 months ago
replaced with many 5V charger still doesn’t work.
0 Votes
J
Julianne Bradleyposted
4 months ago
So the blue light is on on mine new filter n water buy no water is coming out.
Where is this reset button ? There isn't a manual with it n not online either. So nothing that explains what to do or how things work
My Eversweet water fountain has stopped working after just over a month.The blue light started to flash for insufficient water but the water levels are fine. Tried trouble shooting (very limited solutions) and a full clean and filter replacement but still the same issue. I’ve tried to find help via other online forums but can’t find anything for this specific model/issue - only different faults or models.
Has anyone had the same/similar issues?
I haven’t had any other issues until now but on Wednesday I received the below message via Amazon since I purchased that way. Just as the period for returns closed…
Hello,
Good day. Thanks for your purchase of PETKIT automatic cat water fountain. Here is Marie from PETKIT.
We sincerely hope that your lovely pet would like to drink water from our water fountain.
Would you mind to tell us if the water fountain you received works properly?
Please notice that PETKT water fountain works only with 5V power plug. If the fountain lights up, but doesn't pump water, please check if you use 5V power plug.
By the way, please do not forget to replace the filter regularly.
There is two working mode: normal mode and smart mode.
For normal mode, please replace the filter every 30 days;
for smart mode, please replace the filter every 60 days.
Don't worry, the filter light will turn on to remind you to replace the filter.
and pleaes DO NOT forget to reset the device by pressing the reset button on the device, after you replace the filter. Otherwise, the pump will not work.
0 Votes
4 Comments
Brit Hays posted 2 months ago
Had this same issue - this worked for me: Blinking blue light, saying my unit lacked water when it was full and working 2 mins ago. I did the reboot, new filters, reset the internet, new socket (nothing). What worked for me was pulling out the pump popping off the plastic cover over the wheel and pulling out the little white fan. I just pulled it out with my fingers (it’s a magnetized hold) to find a gross buildup of mold. I clean this thing weekly and didn’t realize that part came off. Once it was cleaned it went back to working.
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Julianne Bradley posted 2 months ago
I decide I'm just goin to buy something else when I can. They have a manual posted on here but it's not in English n ive done everything but buy a replacement part. I just dont feel it's worth it when so many people have had issues n there's no one to talk to or get help from. It just ends up being a waste of money.
0 Votes
Wai Ching Siu posted 2 months ago
replaced with many 5V charger still doesn’t work.
0 Votes
Julianne Bradley posted 4 months ago
So the blue light is on on mine new filter n water buy no water is coming out.
Where is this reset button ? There isn't a manual with it n not online either. So nothing that explains what to do or how things work
0 Votes
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