Automatic/manual cleaning failure,device malfunction, please check. I cannot find anything on line regarding how to troubleshoot this. Has anyone else had this issue, and how did you fix it. Thank you.
6 Votes
19 Comments
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K
Karieposted
2 months ago
Since I posted the last time the issue has been happening more frequently on the Pura X unit I mentioned before. I don't have this issue with my puramax unit. If I reach in the unit while it's stuck & level the waste in the bin below (always sticks when the bin is showing) then the error will reset. For whatever reason, the waste always accumulates towards the back left corner faster than anywhere else in the bin. So eventhough the bin isn't full, I think the unit is sensing the high level & causing the unit to stop.
0 Votes
K
Kristoffer Strandenposted
2 months ago
Same error. It’s brand new, 4 days.
0 Votes
R
Raphaël Ayadiposted
8 months ago
Hello
#Petkit #puramax
I have an error message that says
"Bin is full" but it is not the case because I cleaned it well. The large lid is also well placed with the magnets. I do not understand what is blocking. I am afraid that the motor isn't functioning anymore.
This just occurred withy Pur X box. I purchased it about 4 months ago. I tried disabling the setting listed here & looked for the black wire mentioned in another comment... not sure where that's supposed to be. Ended up just unplugging the unit for a few minutes & plugging it back in. The device was able to work appropriately after this.
0 Votes
P
Pingposted
about 1 year ago
I went to “smart setting” and turned off the Avoid Repeated Cleaning, then it works again. just fyi
0 Votes
P
Paul Amy Waite Inghamposted
about 1 year ago
Hi,
I had this error yesterday. Check the wires coming from the motor. There's a little black rubber piece that is supposed to keep the wire joined to the prong, but ours had been severed or bent out of place. Getting some electrical tape and sticking them back to join enabled ours to work again.
May be worth looking at.
0 Votes
p
peter Phebyposted
about 1 year ago
having the same issues as above , don’t see any replies / resolutions. anyone had any success.
0 Votes
B
Bobby Fogleposted
about 1 year ago
I have same issue and found the screw that holds the motor for the waste bin door backed out and jamed the door. I suspect the motor has failed but can't get a respoce from tech
0 Votes
Parisa Borhaniposted
about 1 year ago
After add cat litter inside the box when I start to ato.atic clean in one time cleaning removed all litter to bin box .what's the problem don't know .only 6 month work nice after that everyday I should clean the box bin plass my cats
0 Votes
Parisa Borhaniposted
about 1 year ago
I have same problem only work 6 month ok then when I put cat litter inside box when clean removed all litter inside bin .any body know how I fix this problem
0 Votes
김
김미경posted
over 1 year ago
I'm using two devices and I'm having the same problem.저는 두 개의 기기를 사용하고 있는데 같은 문제가 있습니다. I bought one last year and used it without any problems, but I recently bought another one, but it didn't connect to the internet from the beginning, and even the one I was using well before wasn't cleaning automatically.작년에 하나를 사서 아무 문제 없이 사용했는데 최근에 하나를 더 샀는데 처음부터 인터넷에 연결이 안 되고 예전에 잘 사용하던 것도 자동으로 청소가 되지 않았습니다.
0 Votes
김
김미경posted
over 1 year ago
I too am having the same problem. I bought one last year and have been using it well without linking to the app. However, I recently purchased an additional device and tried to link the app to the new product, but the app does not link and even the previously used product is not recognized.
0 Votes
G
Gwladys LEROYposted
over 1 year ago
Hello
Same problem here, i wrote to the support this morning.
Has anyone received an answer from support?
0 Votes
t
thibault grandposted
over 1 year ago
Bonjour j'ai le couvercle de la poubelle qui ne gonctionne plus donc defaut de nettoyage auto ou puis je avoir un retour sous garantie car sav déplorable
Automatic/manual cleaning failure,device malfunction, please check. I cannot find anything on line regarding how to troubleshoot this. Has anyone else had this issue, and how did you fix it. Thank you.
6 Votes
19 Comments
Karie posted 2 months ago
Since I posted the last time the issue has been happening more frequently on the Pura X unit I mentioned before. I don't have this issue with my puramax unit. If I reach in the unit while it's stuck & level the waste in the bin below (always sticks when the bin is showing) then the error will reset. For whatever reason, the waste always accumulates towards the back left corner faster than anywhere else in the bin. So eventhough the bin isn't full, I think the unit is sensing the high level & causing the unit to stop.
0 Votes
Kristoffer Stranden posted 2 months ago
Same error. It’s brand new, 4 days.
0 Votes
Raphaël Ayadi posted 8 months ago
Hello
#Petkit #puramax
I have an error message that says
"Bin is full" but it is not the case because I cleaned it well. The large lid is also well placed with the magnets. I do not understand what is blocking. I am afraid that the motor isn't functioning anymore.
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0 Votes
Karie posted 11 months ago
This just occurred withy Pur X box. I purchased it about 4 months ago. I tried disabling the setting listed here & looked for the black wire mentioned in another comment... not sure where that's supposed to be. Ended up just unplugging the unit for a few minutes & plugging it back in. The device was able to work appropriately after this.
0 Votes
Ping posted about 1 year ago
I went to “smart setting” and turned off the Avoid Repeated Cleaning, then it works again. just fyi
0 Votes
Paul Amy Waite Ingham posted about 1 year ago
Hi,
I had this error yesterday. Check the wires coming from the motor. There's a little black rubber piece that is supposed to keep the wire joined to the prong, but ours had been severed or bent out of place. Getting some electrical tape and sticking them back to join enabled ours to work again.
May be worth looking at.
0 Votes
peter Pheby posted about 1 year ago
having the same issues as above , don’t see any replies / resolutions. anyone had any success.
0 Votes
Bobby Fogle posted about 1 year ago
I have same issue and found the screw that holds the motor for the waste bin door backed out and jamed the door. I suspect the motor has failed but can't get a respoce from tech
0 Votes
Parisa Borhani posted about 1 year ago
After add cat litter inside the box when I start to ato.atic clean in one time cleaning removed all litter to bin box .what's the problem don't know .only 6 month work nice after that everyday I should clean the box bin plass my cats
0 Votes
Parisa Borhani posted about 1 year ago
I have same problem only work 6 month ok then when I put cat litter inside box when clean removed all litter inside bin .any body know how I fix this problem
0 Votes
김미경 posted over 1 year ago
I'm using two devices and I'm having the same problem.저는 두 개의 기기를 사용하고 있는데 같은 문제가 있습니다. I bought one last year and used it without any problems, but I recently bought another one, but it didn't connect to the internet from the beginning, and even the one I was using well before wasn't cleaning automatically.작년에 하나를 사서 아무 문제 없이 사용했는데 최근에 하나를 더 샀는데 처음부터 인터넷에 연결이 안 되고 예전에 잘 사용하던 것도 자동으로 청소가 되지 않았습니다.
0 Votes
김미경 posted over 1 year ago
I too am having the same problem. I bought one last year and have been using it well without linking to the app. However, I recently purchased an additional device and tried to link the app to the new product, but the app does not link and even the previously used product is not recognized.
0 Votes
Gwladys LEROY posted over 1 year ago
Hello
Same problem here, i wrote to the support this morning.
Has anyone received an answer from support?
0 Votes
thibault grand posted over 1 year ago
Bonjour j'ai le couvercle de la poubelle qui ne gonctionne plus donc defaut de nettoyage auto ou puis je avoir un retour sous garantie car sav déplorable
0 Votes
Jenell Emm posted over 1 year ago
Having the same issue, will return
0 Votes
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