Pura Max error - cleaning failure device malfunction, please check

Hi Angela

I have seen your comment on the thread. Please read mine from last year. 

I have created a ticket to support (I don't remember exactly the steps)

The team has been responsive and helpful and my issue was resolved by sending a spare part as my machine was always under warranty. Please check if you exactly have the same issue as me. 

I guess even in case yours isn't anymore under warranty the team may send you spare parts (if needed) and you will have to pay for it and for the shipping fees (can't know how much though)

Meanwhile all this takes time so you will have to go to basic litter for a while until your issue is resolved.

I'm having the same issue with my Puramax saying the waste bin is full when I've already changed the bag.  Is the manufacturer going to respond to this post?

Since I posted the last time the issue has been happening more frequently on the Pura X unit I mentioned before.  I don't have this issue with my puramax unit.  If I reach in the unit while it's stuck & level the waste in the bin below (always sticks when the bin is showing) then the error will reset.  For whatever reason, the waste always accumulates towards the back left corner faster than anywhere else in the bin. So eventhough the bin isn't full, I think the unit is sensing the high level & causing the unit to stop.  

Same error. It’s brand new, 4 days. 

Hello

#Petkit #puramax

I have an error message that says

"Bin is full" but it is not the case because I cleaned it well. The large lid is also well placed with the magnets. I do not understand what is blocking. I am afraid that the motor isn't functioning anymore.

This just occurred withy Pur X box.  I purchased it about 4 months ago.  I tried disabling the setting listed here & looked for the black wire mentioned in another comment... not sure where that's supposed to be.  Ended up just unplugging the unit for a few minutes & plugging it back in.  The device was able to work appropriately after this.  

I went to “smart setting” and turned off the Avoid Repeated Cleaning, then it works again.  just fyi 

Hi,

I had this error yesterday. Check the wires coming from the motor. There's a little black rubber piece that is supposed to keep the wire joined to the prong, but ours had been severed or bent out of place. Getting some electrical tape and sticking them back to join enabled ours to work again.

May be worth looking at.

having the same issues as above , don’t see any replies / resolutions. anyone had any success.

I have same issue and found the screw that holds the motor for the waste bin door backed out and jamed the door. I suspect the  motor has failed but can't get a respoce from tech

After add cat litter inside the box when I start to ato.atic clean  in one time cleaning removed all litter to bin box .what's the problem don't know .only 6 month work nice after that everyday I should clean the box bin plass my cats

I have same problem only work 6 month ok then when I put cat litter inside box when clean removed all litter inside bin .any body know how I fix this problem

I'm using two devices and I'm having the same problem.저는 두 개의 기기를 사용하고 있는데 같은 문제가 있습니다.  I bought one last year and used it without any problems, but I recently bought another one, but it didn't connect to the internet from the beginning, and even the one I was using well before wasn't cleaning automatically.작년에 하나를 사서 아무 문제 없이 사용했는데 최근에 하나를 더 샀는데 처음부터 인터넷에 연결이 안 되고 예전에 잘 사용하던 것도 자동으로 청소가 되지 않았습니다.

I too am having the same problem.  I bought one last year and have been using it well without linking to the app.  However, I recently purchased an additional device and tried to link the app to the new product, but the app does not link and even the previously used product is not recognized.

Hello 

Same problem here, i wrote to the support this morning. 

Has anyone received an answer from support?