My pura max is not cleaning after my cat was inside. I checked the autmatic cleaning andthe delay is set to 1 minute.
Thanky in andvance for helping.
5 Votes
10 Comments
Sorted by
J
Julia Escher Opfermanposted
about 2 months ago
I learned something! My machine was sitting on an area rug. It wasn’t working, I planned to return but my “return window” had expired. I bought a different brand—and they made it clear litter Pan must be on hard surface.
I moved both to hard wood floor—and it now works!
0 Votes
R
Rawiratposted
about 2 months ago
I have the same issue just bought it and try installing new one many time.. it is not working
Same issue and no response here. The whole reason to purchase was to automate cleaning… sending it back!
1 Votes
J
Julia Escher Opfermanposted
3 months ago
I am having same problem. I’ve had it about a month. Cats are using it and it cleaned a few times but now I have to hit the manual clean button every time. Very frustrating!
1 Votes
H
Hani Rposted
3 months ago
Same issue it doesn’t auto clean and its brand new. Why has this support request not been addressed yet? This is the main function of the device.
1 Votes
김
김미경posted
5 months ago
Did you purchase it directly? If so, it won't work. They say that only products purchased from official stores have the automatic cleaning function. I am filing a refund complaint with the purchaser.
1 Votes
C
Cinta Rambladoposted
5 months ago
I have the same issue, it is not cleaning automatically after. Is there anyway to check/change this on the machine itself?
thank you
4 Votes
김
김미경posted
5 months ago
I'm using two devices and I'm having the same problem. I bought one last year and used it without any problems, but I recently bought another one, but it didn't connect to the internet from the beginning, and even the one I was using well before wasn't cleaning automatically.
Hi there
My pura max is not cleaning after my cat was inside. I checked the autmatic cleaning andthe delay is set to 1 minute.
Thanky in andvance for helping.
5 Votes
10 Comments
Julia Escher Opferman posted about 2 months ago
I learned something! My machine was sitting on an area rug. It wasn’t working, I planned to return but my “return window” had expired. I bought a different brand—and they made it clear litter Pan must be on hard surface.
I moved both to hard wood floor—and it now works!
0 Votes
Rawirat posted about 2 months ago
I have the same issue just bought it and try installing new one many time.. it is not working
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0 Votes
Jeff Templeton posted 2 months ago
Same issue and no response here. The whole reason to purchase was to automate cleaning… sending it back!
1 Votes
Julia Escher Opferman posted 3 months ago
I am having same problem. I’ve had it about a month. Cats are using it and it cleaned a few times but now I have to hit the manual clean button every time. Very frustrating!
1 Votes
Hani R posted 3 months ago
Same issue it doesn’t auto clean and its brand new. Why has this support request not been addressed yet? This is the main function of the device.
1 Votes
김미경 posted 5 months ago
Did you purchase it directly? If so, it won't work. They say that only products purchased from official stores have the automatic cleaning function. I am filing a refund complaint with the purchaser.
1 Votes
Cinta Ramblado posted 5 months ago
I have the same issue, it is not cleaning automatically after. Is there anyway to check/change this on the machine itself?
thank you
4 Votes
김미경 posted 5 months ago
I'm using two devices and I'm having the same problem. I bought one last year and used it without any problems, but I recently bought another one, but it didn't connect to the internet from the beginning, and even the one I was using well before wasn't cleaning automatically.
1 Votes
Carla Solis posted 6 months ago
I am also having the same issue.
3 Votes
Yuriko Amano posted 8 months ago
I have the same issue!
5 Votes
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