Hello , :-)
I’ve many petkit product as you can see on my copy screen bellow.
I’ve also other petkit products transport bags , …etc
I’m very happy for all this products .
When I’ve received my first PuraMax it was very easy to install , configure, and upgrade the internal software. All was ok in 25/30 mn.
I’ve just received my new Petkit PuraMax because now I ve 3 cats.
But it’s about 2 hours I try to install and configure it but I didn’t reach to ! :-(((
I tried so many solution :
- change spot for this PuraMax, I finished to put it where the first one was install but I can upgrade the software
- I change the wifi ( despite my first one wifi works well with all my petkit connected devices …) but impossible to install my new PuraMax with this wifi …
I’m very sad because I don’t understand the problem : I would like so much to succeed to configure it and upgrade it .
I ve bought it like all my Petkit products on Amazon.
Maybe I should make a total reset but I didn’t know how to do. I ve made simple reset of this PuraMax but it always didn’t work …
Please help me because I wouldn’t like to make a ticket to return this product : I really need a second PuraMax .
All my Petkit Products are on the same wifi network :
- my old and first PuraMax liter
- my Eversweet 3 pro
- my Fresh élément Gemini
All works perfectly…
But it still impossible to install configure and upgrade the new Petkit PuraMax Liter I’ve just received this morning … :-(((
Maybe I need to use an hard reset to put it into the manufacturing configuration …
but I don’t know how to do it …
I tried so many things :
- change wifi
- change place of this PuraMax
- simple reset
- change electric place
- etc etc …
But all I did still don’t work :-(
Maybe a received a bad one …
I really like to have a help to solve this problem please