Puramax not relaying to app that cat has gone potty

Posted 10 months ago by Aaron S

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Aaron S

The puramax seems to work fine, but it is not logging when my cats use it in the app. I tried deleting 1 cat's profile in hopes that it fixes it, but it did not. Help??

1 Votes

10 Comments

Shanna Worley posted about 1 month ago

Yeah everything works but the fact that it never tells me when she went. It also doesn't clean up after she goes. I have to go into my app and hit clean now.

2 Votes

Luna posted 3 months ago

Having the same issue.

2 Votes

Marcia Mabry posted 4 months ago

Same problem. Doesn’t register usage. Not notifying me of anything

1 Votes

Giulia Cocino posted 5 months ago

I also have the same problem since this morning. The litter box responds to commands from the app but does not register usage or even automatic deodorization (The eversweet 3 pro drinking fountain is also connected, and as a result I can no longer keep track of the situation)

2 Votes

Gerda Johnson posted 5 months ago

Same issue as well, randomly stopped today

1 Votes

Franziska Egner posted 5 months ago

I have the Problem too

1 Votes

Sherina Namouni posted 5 months ago

Is there any update to this being resolved? It picks up one cat but not the other two?

0 Votes

PooperScooper71 posted 8 months ago

Bizarrely my App suddenly started registering all 3 cats visits, length of time in the box & their weight.

I'd tried multiple times uninstalling the App, emptying the litter box & resetting it & had given up on being able to have this info but it is now working.

0 Votes

Michael bayman posted 8 months ago

Having this trouble too it does not detect the cat has been in to use it and only way it cleans is when I do it thru the app manually

2 Votes

PooperScooper71 posted 8 months ago

Hi, did you manage to resolve this issue as I'm experiencing the same?

2 Votes