Hello, My Petkit Puramax Litter Box display is not working. The screen is blackout, no display shown.
2 Votes
3 Comments
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Socaltester915posted
18 days ago
Contact Petkit customer support. They were very helpful. They recognized I had already thoroughly conducted troubleshooting, requested I provide a video showing me plug in the power adapter, the sound of the typical subsequent beep, and the led screen not displaying properly. I was also asked for the serial number and Amazon.com order number (I didn’t directly buy from PetKit).
They sent that info to their Tech Team and the next day I was informed that a new replacement would be sent to my address on record and also provided a short video on how to install it myself. I couldn’t download the video via my phone.
Note: Your experience may vary
0 Votes
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Irene Elizabeth Blueposted
18 days ago
Same problem! Anything can be done to resolving it?
0 Votes
S
Socaltester915posted
19 days ago
Same here. All buttons and the mobile functions work, but the led screen remains blank regardless of the settings available in the app.
Hello, My Petkit Puramax Litter Box display is not working. The screen is blackout, no display shown.
2 Votes
3 Comments
Socaltester915 posted 18 days ago
Contact Petkit customer support. They were very helpful. They recognized I had already thoroughly conducted troubleshooting, requested I provide a video showing me plug in the power adapter, the sound of the typical subsequent beep, and the led screen not displaying properly. I was also asked for the serial number and Amazon.com order number (I didn’t directly buy from PetKit).
They sent that info to their Tech Team and the next day I was informed that a new replacement would be sent to my address on record and also provided a short video on how to install it myself. I couldn’t download the video via my phone.
Note: Your experience may vary
0 Votes
Irene Elizabeth Blue posted 18 days ago
Same problem! Anything can be done to resolving it?
0 Votes
Socaltester915 posted 19 days ago
Same here. All buttons and the mobile functions work, but the led screen remains blank regardless of the settings available in the app.
0 Votes
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