I’m encountering a persistent issue with my Petkit Fresh Element Gemini feeder and wanted to see if anyone else has experienced something similar — or found a solution.
The problem:
For about a week, I’ve been getting this message during scheduled feedings:
Feeding history unknown. The device was not connected to the internet. Unable to retrieve or access feeding history.
This message appears only at scheduled feeding times set via the app. However, if I manually trigger a feeding — either via the app or by pressing one of the physical buttons on the feeder — the food dispenses without any issue.
What I’ve checked so far:
The feeder is shown as online and connected to the internet in the app.
The firmware is updated to the latest version.
I’ve tried removing and re-adding the device to the app. The process completes successfully, but the issue still occurs.
Is anyone else dealing with this? Any suggestions or fixes?
Hi everyone,
I’m encountering a persistent issue with my Petkit Fresh Element Gemini feeder and wanted to see if anyone else has experienced something similar — or found a solution.
The problem:
For about a week, I’ve been getting this message during scheduled feedings:
Feeding history unknown. The device was not connected to the internet. Unable to retrieve or access feeding history.
This message appears only at scheduled feeding times set via the app. However, if I manually trigger a feeding — either via the app or by pressing one of the physical buttons on the feeder — the food dispenses without any issue.
What I’ve checked so far:
Is anyone else dealing with this? Any suggestions or fixes?
Thanks in advance!
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