Petkit Puramax full alarm, but it’s not full

Posted 10 days ago by Carola Clavo

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Carola Clavo

Hello, I have a consistent error in the app and the litter box that it is full. But it is not. Last time I checked the lid and closed it myself manually and it went away. But now is reporting full but it is not, it’s empty. What else can I do? It like the lid is not closing properly, not sealed. Also it smells more than in the past. Please advice, can’t use it like this, it will not clean itself if it thinks it’s full. Thank you. 

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